Who this policy covers
Tanu is a personal AI memory product in development, sold in India through this website. This policy covers what happens on tanuai.in, including the pre-order page and the journal.
It does not cover Razorpay's checkout pages or Sanity's studio, which are run by those companies under their own policies. If you email us directly, your message is covered by this policy as well.
What we collect
Nothing is collected until you choose to reserve a device or write to us. There are no accounts, no newsletter and no comment box on this site.
| What | Details | How we get it |
|---|---|---|
| Reservation details | Name, email address, mobile number, pincode. | You type them into the form on the pre-order page. |
| Order and payment records | Razorpay order id, payment id, amount, currency, status and the time of payment. | Razorpay creates them when you pay. |
| Technical logs | IP address, browser and device type, page requested, time of the request, and any error the server reported. | Our hosting provider records them when a request reaches the site. |
| Messages | Whatever you choose to write, plus the address you write from. | You send them to contact@tanuai.in. |
We do not ask for your date of birth, government ID, or card, UPI or bank details. We do not run analytics, advertising pixels or session recording on this site, and we do not build profiles of visitors.
Why we use it
Your details are used for a short list of things:
- creating your Razorpay order and keeping a record of who reserved what
- checking whether we can deliver to your pincode
- contacting you about the reservation itself: the final price, shipping, and anything that changes
- processing refunds and answering your questions
- keeping the accounting records an Indian business has to keep
- spotting duplicate, failed or fraudulent payments
We do not use any of this for advertising, we do not sell it, and we do not pass it to data brokers.
Cookies and browser storage
Tanu sets no advertising or analytics cookies, and the site writes nothing to your browser's local storage.
Payment runs inside Razorpay Checkout, which loads in your browser while you pay. Razorpay may set cookies or read device signals on its own domain to process the payment and to check for fraud. That part is covered by Razorpay's privacy policy, not this one.
One exception on our side: when someone from the Tanu team opens an unpublished journal draft, the content system sets a short-lived cookie so the draft renders. It is only sent to people already signed in to the CMS.
You can block or clear cookies in your browser at any time. Blocking Razorpay's cookies will probably stop checkout from working.
Who we share it with
Four services help us run the site. They process data on our instructions, or as independent controllers for their own service:
| Service | What it does for us | Where it operates |
|---|---|---|
| Razorpay | Payment processing, refunds, fraud checks. | India |
| Vercel | Hosting and serving the site. | Global |
| Sanity | Storing and serving journal articles. | United States, European Union |
| Storing the pre-order lead sheet, when lead capture is switched on. | Global |
Reservation records sit in a private order file on the server, and in a private Google Sheet when lead capture is switched on. Only the people running Tanu can open either.
Some of these providers store data outside India, mostly in the United States and the European Union. We rely on the cross-border transfer provisions of the DPDP Act and on each provider's data processing terms for those transfers.
We will also disclose data where a court, the Data Protection Board or another lawful authority requires it, or where we need it to defend a legal claim.
How long we keep it
Reservation records stay with us while your pre-order is live, and afterwards for as long as delivery, warranty, refunds and tax and accounting law require. Technical logs are kept for a short period and then discarded; they exist to keep the site running and to investigate errors.
If you ask us to erase your reservation before shipping, we delete your name, email, phone and pincode. We keep the order id, amount and date, because accounting records have to survive, and a note that the erasure happened so we do not contact you again.
Your rights
Under the Digital Personal Data Protection Act, 2023 you can ask us to:
- give you a copy of the personal data we hold about you, with a description of what we do with it
- correct or complete anything that is wrong or out of date
- erase data we no longer need for the purpose it was collected for
- nominate someone to exercise these rights for you if you die or become unable to act
- look into a complaint, and if you are still unhappy, take it to the Data Protection Board of India
To use any of these, email contact@tanuai.in from the address you pre-ordered with, or tell us the phone number you gave. We reply within 30 days. We may ask a question or two to confirm the request is really yours, particularly where money or a delivery address is involved. There is no charge for any of this.
Children
Tanu is sold to adults. This site is not directed at anyone under 18 and we do not knowingly keep data about children. If a reservation was made by someone under 18 without a parent or guardian's consent, write to us and we will erase the record and refund the payment.
Security
Card, UPI and bank details never reach our servers. They go straight to Razorpay, which is PCI DSS compliant and handles payment security for us.
The rest, mostly your name, contact details and order ids, sits in accounts that require a sign-in and are limited to the people running Tanu. The site is served over HTTPS.
No system is perfect. If a breach ever affects you, we will inform you and the Data Protection Board as the DPDP Act requires.
Changes to this policy
Every version is dated at the top of this page. Small edits get a new date. If a change meaningfully affects people who have already paid, we will also email them. Earlier versions are available on request.
Contact and grievance officer
Grievance Officer, Tanu
contact@tanuai.in
We answer privacy requests and complaints within 30 days. Our postal address and telephone number are available from the same address if you need them for a formal notice.
That is the whole document. If something in it is unclear, write to contact@tanuai.in and we will answer in plain language.